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We always aim to provide excellent customer service and when that doesn’t happen, we want to know. Listening to you and learning from what you have to say will help us get it right next time, and we appreciate your help to do this.If you are not happy with service that you have received, or you want to make a complaint, please contact:
Complaints Department, Mainly Mortgages Ltd, Edison Business Centre, 52 Edison Road, Aylesbury, HP19 8TE. Telephone: 0330 159 6627
Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service, who can be contacted at the following address:
Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 020 7964 1000
A mortgage is a loan secured against your home. Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it.
Company details
Registered Office:
Regent House Business Centre,
13-15 George St, Aylesbury, HP20 2HU
Registered in England and Wales under
number 11085103.
Regulatory Details
Goocho Mortgage is a trading style of Mainly Mortgages Ltd who are authorised and regulated by the Financial Conduct Authority under number 923399 in respect of mortgages, insurances and consumer credit mediation activities only.
Fees
Subject to circumstances, a fee may be payable. An admin fee may be payable on application and a fee upon receiving mortgage offer.
If your circumstances or history involves any adverse credit, complex situations or a commercial element then this may increase. Your adviser will, in all cases, confirm all costs in writing prior to any application being made.
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