We always aim to provide excellent customer service and when that doesn’t happen, we want to know. Listening to you and learning from what you have to say will help us get it right next time, and we appreciate your help to do this.If you are not happy with service that you have received, or you want to make a complaint, please contact: Complaints Department, Mainly Mortgages Ltd, Edison Business Centre, 52 Edison Road, Aylesbury, HP19 8TE. Telephone: 0330 159 6627 Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service, who can be contacted at the following address: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 020 7964 1000